Problem

ANA (All Nippon Airways) is famously restrictive when it comes to using their miles. They’re also picky about names (see above). If you’re like me and have anything like a middle name, multiple first/last names (Spanish naming etc), they’ll make you modify your name to fit their style (I’m thankful they have that guide rather than having us guess).

Unfortunately, this became an issue when I attempted to transfer AMEX MR (American Express Membership Rewards) points to ANA, as AMEX sent my name as-is (correctly, as they have it on file), and ANA still rejected it (silently, after 3 business days).

Continue reading →